Pricing depends on several factors: property size, type of service, frequency, and specific requirements. Standard domestic cleaning typically starts from £15-£18 per hour, while deep cleaning ranges from £20-£25 per hour. Commercial cleaning is quoted based on square footage and service frequency.

We provide free, no-obligation quotes after assessing your needs. Regular bookings often qualify for discounted rates. For example, weekly or fortnightly cleaning contracts receive up to 15% off standard rates. End of tenancy cleaning is priced per property type, starting from £120 for a studio flat. Contact us for a detailed estimate tailored to your situation.

No, our team arrives fully equipped with all necessary cleaning supplies, tools, and equipment. We bring professional-grade vacuum cleaners, microfiber cloths, mops, and specialized cleaning products suitable for different surfaces. This includes eco-friendly detergents, disinfectants, and stain removers.

If you prefer us to use specific products due to allergies or personal preferences, we're happy to accommodate that request. Simply let us know in advance. Our standard kit covers everything needed for thorough cleaning, so you don't need to purchase or store anything. This approach ensures consistency and allows us to work efficiently using products we trust.

Yes, all our cleaning staff undergo thorough background checks and reference verification before joining our team. We maintain full public liability insurance covering up to £5 million, protecting both our clients and employees. Each cleaner receives comprehensive training in cleaning techniques, safety protocols, and customer service standards.

We employ only experienced professionals who demonstrate reliability and attention to detail. Our insurance covers accidental damage to property or belongings during cleaning operations. You can have complete peace of mind knowing that qualified, trustworthy individuals are caring for your space. We also conduct regular performance reviews to maintain our service standards.

Booking is straightforward and can be done in three ways. Call us directly at +44 20 7891 2345 during business hours to speak with our team. Alternatively, send an email to [email protected] with your requirements, preferred dates, and contact details. We also accept bookings through our website contact form.

When booking, provide information about your property type, size, and any specific cleaning needs. We'll confirm availability, discuss pricing, and schedule a convenient time. For first-time clients, we may arrange a brief site visit to provide an accurate quote. Most bookings can be confirmed within 24 hours, with same-day service available in some cases.

We serve properties throughout London, with our main office located at 27 Elmfield Road, NW8 7PL. Our service area includes all central London boroughs and extends to many surrounding areas. We regularly work in Westminster, Camden, Islington, Kensington, Chelsea, Hammersmith, Fulham, and Wandsworth.

Coverage also extends to parts of North, East, South, and West London depending on the service type and booking frequency. For locations outside our standard service area, we can often accommodate requests with advance notice. Contact us with your postcode to confirm coverage and discuss any potential travel charges for more distant locations.

Absolutely. Regular cleaning schedules are one of our most popular services. You can arrange weekly, fortnightly, or monthly visits depending on your needs and budget. Regular clients benefit from consistent service with the same cleaner when possible, allowing them to become familiar with your preferences and property layout.

Recurring bookings receive priority scheduling and preferential rates. We offer flexible arrangements that can be adjusted seasonally or as your needs change. Payment can be set up monthly via invoice or bank transfer. If you need to reschedule or cancel a session, we ask for at least 24 hours notice. This arrangement works well for busy households and ensures your home stays consistently clean.

Deep cleaning goes beyond standard maintenance to address areas that accumulate dirt over time. This includes thorough cleaning of skirting boards, door frames, light fixtures, and window sills. We clean inside appliances like ovens, refrigerators, and microwaves, removing built-up grease and grime.

Bathrooms receive intensive attention with descaling of taps, showerheads, and tiles. We scrub grout, clean behind toilets, and polish all fixtures. Kitchen cabinets are wiped inside and out, and we degrease backsplashes and extractor fans. Carpets can be vacuumed thoroughly or steam cleaned for an additional fee. Deep cleaning typically takes 4-8 hours depending on property size and condition, making it ideal for spring cleaning, moving in, or preparing for special occasions.

We understand that urgent situations arise, and we do our best to accommodate last-minute requests. Same-day service availability depends on our current schedule and the size of the job. For smaller properties or specific tasks, we can often arrange emergency cleaning within a few hours of your call.

Emergency services may carry a premium rate due to the need to adjust schedules and allocate resources quickly. Contact us as early as possible on the day you need service, and we'll assess what we can arrange. This option is particularly useful for unexpected guests, post-party cleanup, or situations requiring immediate attention. While we can't guarantee same-day availability every time, we make every effort to help clients in urgent need.

Customer satisfaction is our priority. If any aspect of our service doesn't meet your expectations, contact us within 24 hours of the cleaning. We'll arrange for our team to return and address the specific areas of concern at no additional charge. This re-clean guarantee ensures you receive the standard of service you paid for.

We encourage clients to inspect the work while our cleaner is still on-site when possible, allowing immediate correction of any issues. For regular clients, we maintain detailed notes about preferences and any areas requiring special attention. Our goal is to build long-term relationships based on trust and consistent quality. Feedback helps us improve and ensures future visits meet your standards.

Yes, we prioritize the use of eco-friendly and non-toxic cleaning products wherever possible. Our standard product range includes biodegradable detergents, plant-based cleaners, and solutions free from harsh chemicals like ammonia and chlorine bleach. These products are effective for most cleaning tasks while being safer for your family, pets, and the environment.

For clients with specific sensitivities, allergies, or strong environmental preferences, we can use exclusively green products throughout the service. We're also happy to use products you provide if you have particular brands you trust. Our approach balances effectiveness with responsibility, ensuring your space is thoroughly cleaned without compromising health or environmental standards.

Duration varies based on property size, service type, and current condition. A standard clean for a one-bedroom flat typically takes 2-3 hours, while a three-bedroom house requires 3-4 hours. Deep cleaning takes significantly longer, usually 1.5 to 2 times the duration of regular cleaning.

End of tenancy cleaning for a two-bedroom property averages 4-6 hours. Commercial spaces are assessed individually based on square footage and specific requirements. We provide estimated timeframes when booking, though actual duration may vary slightly. Our cleaners work efficiently without rushing, ensuring thorough results. For regular bookings, timing becomes more predictable as our team becomes familiar with your property.

No, you don't need to be present during the cleaning. Many clients provide access via a key safe, spare key, or building concierge service. We understand that busy schedules often make it difficult to be home during cleaning hours. Our insured and vetted staff can be trusted to work independently in your property.

For first-time services, some clients prefer to be present to show specific areas of concern and discuss preferences. After that initial visit, most are comfortable with our team accessing the property independently. We maintain strict security protocols, ensuring keys are stored securely and never labeled with addresses. Upon completion, we can send you photos or a summary of work completed if requested.

We accept multiple payment methods for your convenience. Bank transfer is our preferred option for regular clients, with invoices sent after each service. We also accept cash payments directly to the cleaner upon completion of the work. For one-off services, payment is typically due on the day of cleaning.

Corporate clients can arrange monthly invoicing with payment terms of 14-30 days depending on the contract. We provide detailed invoices showing the date, services performed, hours worked, and total cost. For regular domestic clients, we can set up standing orders to simplify the payment process. All payments are processed securely, and receipts are provided for your records.